DEPOSIT, CANCELLATION WINDOW & REFUNDS
1.1 Deposit Refund Window. A deposit paid to reserve a steel building after signing the Purchase Order Agreement is refundable only if StormSafe Steel receives a written cancellation request within 72 hours of the date and time the Purchase Order Agreement was signed and payment received. The 72-hour period begins at the timestamp on the executed Purchase Order provided to you.
1.2 How to Request a Refund. To cancel and request a refund within the 72-hour window you must submit a written request to support@stormsafesteel.com referencing your order number and the Purchase Order execution time. Verbal requests are not sufficient.
1.3 Refund Processing. Approved refunds will be processed to the original payment method within 14 business days. Bank and card issuer processing times may vary; StormSafe Steel is not responsible for delays beyond our control.
1.4 Non-Refundable After 72 Hours. Deposits are non-refundable after the 72-hour cancellation window. Once an order is processed with the factory, steel is allocated, engineering work is initiated, vendor/manufacturer cancellation penalties begin, or installation is prescheduled, the order is considered final and non-refundable.

CANCELLATION COSTS & MANUFACTURER FEES
2.1 Early Cancellation Charges. If you cancel after the 72-hour window but before shipment, StormSafe Steel may, at its option, accept a cancellation subject to deduction of actual costs and third-party charges already incurred (including but not limited to manufacturer cancellation fees, engineering fees, special-order material costs, and freight or logistics charges). The actual amount withheld will be itemized and provided to you.
2.2 No Refund After Shipment, Delivery or Installation. Once a building (or any portion of the ordered materials) has shipped, been delivered to the site, or been installed, no refunds or returns will be issued.

RETURNS OF UNUSED MATERIALS / PARTS
3.1 No General Returns. Because most building components are manufactured to order and are often custom or special-order items, StormSafe Steel generally does not accept returns of materials or components.
3.2 Limited Exceptions. On a case-by-case basis and only with StormSafe Steel’s prior written approval, unused, unopened, and undamaged standard-stock items may be accepted for return. Approved returns are subject to a restocking fee, freight and handling charges, and any manufacturer return authorization and restocking charges. Returned items must be received by StormSafe Steel within the timeframe and at the location specified in the return authorization.
3.3 Manufacturer Policies. Some components are governed by the manufacturer’s own return policy. Where applicable, manufacturer return rules, lead times, and fees will apply and may affect your refund or credit.

INSTALLATION & SITE-RELATED CHARGES
4.1 Non-Refundable Site/Service Fees. Any costs incurred for site visits, permit assistance, engineering modifications requested by the customer, or third-party services already performed prior to cancellation are non-refundable.
4.2 Equipment Requirements. If your order requires customer-provided equipment on site (e.g., reach lifts, forklifts, Genie lifts) per the Purchase Order, StormSafe Steel is not responsible for costs or delays if those items are not provided. Such failures do not create a refund entitlement.

ORDER CHANGES & MODIFICATIONS
5.1 Changes Requested by You. After the 72-hour window, requests to change building specifications, colors, accessories, or delivery dates may be accepted only at StormSafe Steel’s discretion and may incur additional charges, revised lead times, and manufacturer change fees. All changes must be submitted in writing and approved by StormSafe Steel.
5.2 Price Adjustments. Price corrections and errors will be handled per Section 10 of our Terms of Use. StormSafe Steel reserves the right to correct obvious pricing or typographical errors.

FORCE MAJEURE & ORDER DELAYS
6.1 Force Majeure. StormSafe Steel is not responsible for delays or failures caused by events beyond our reasonable control (including acts of God, strikes, supply chain disruptions, material shortages, manufacturer delays, natural disasters, government actions, pandemics, or severe weather). If a delay is caused by such events, we will notify you and work in good faith to reschedule delivery or adapt the order. Refunds for delays caused by force majeure are handled case-by-case and do not automatically apply.

CLAIMS FOR DAMAGE, SHORTAGES OR DEFECTS
7.1 Inspection at Delivery. You or your authorized designee must inspect shipments at delivery and note any visible damage or shortages on the carrier’s delivery receipt. Failure to note damage may limit your recovery from the carrier or manufacturer.
7.2 Reporting Defects. Report any defective materials, missing parts, or shipping damage to support@stormsafesteel.com within 48 hours of delivery. Provide photos, shipment details, and order information. StormSafe Steel will coordinate remedies with the manufacturer and, where appropriate, assist with replacement parts or warranty claims in accordance with manufacturer warranty terms.

CUSTOMER SUPPORT & CONSULTATION SERVICES (EXCEPTIONAL SUPPORT)
8.1 Pre-Purchase Guidance. StormSafe Steel provides comprehensive pre-purchase guidance to help you make informed choices, including: site selection and building orientation, site preparation best practices (elevation, drainage, soil testing), permit guidance and checklist assistance, contractor selection tips, and DIY installation resources. These free advisory services are intended to reduce change/cancellation risk and to help ensure a successful installation.
8.2 Post-Purchase Support. Our technical services and customer support teams remain available before, during and after installation to answer questions, coordinate with installers, and assist with warranty or parts issues.

PAYMENT, TAXES & SHIPPING CHARGES
9.1 Non-Refundable Fees. Any taxes, third-party financing fees, shipping costs, or other non-recoverable third-party charges incurred prior to cancellation are non-refundable to the extent not reimbursed to StormSafe Steel.
9.2 Refund Net of Fees. Refunds, if approved, will be issued net of non-reimbursable third-party fees and any cancellation/administrative charges.

DISPUTES & GOVERNING LAW
10.1 Governing Law. This Policy is governed by the laws set out in Section 17 of our Terms of Use (State of Georgia). To the extent any dispute arises under this Policy, you and StormSafe Steel agree to the dispute resolution terms in the Terms of Use.

CONTACT & NOTICE PROCEDURES
11.1 To request a cancellation, refund, return authorization, or to report damage/shortage, email: support@stormsafesteel.com with your order number, Purchase Order execution time, and a clear explanation of your request. Written requests are required for cancellations and refund claims.
11.2 Mail and legal notices: StormSafe Steel, Attn: Customer Service / Returns, [Insert Company Address].

MISCELLANEOUS
12.1 No Waiver. StormSafe Steel’s approval of one cancellation or refund request does not obligate us to approve others.
12.2 Amendment. StormSafe Steel may modify this Policy at any time; the revised Policy will be effective when posted on the Website. Your continued use of the Website/Services after posting constitutes acceptance of the revised Policy.
12.3 Integration. This Policy is part of and incorporated into StormSafe Steel’s Terms of Use and does not replace manufacturer warranties or other written agreements.