1. Information we collect

Personal information you provide

• Name, company, mailing address, email, phone number
   

• Payment information when you purchase (collected by our payment processor)
   

• Project details, shipping addresses, and installation preferences
   

• Communications (inquiries, support requests, warranty claims)
   

Information we collect automatically

• Technical data (IP address, device type, browser, pages viewed, referring URL)
   

• Analytics and usage information (session length, clicks, form submissions)
   

• Cookies and similar technologies.
   

SMS & Third-party information

• Information we receive from service providers, credit checks, or public sources when necessary to process orders or verify identity.

• Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

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2. How we use your information

We use data to:

• Process orders, deliver products, and provide customer service.
   

• Manage payments, warranties, returns, and repairs.
   

• Communicate about orders, account status, product updates, promotions (where permitted).
   

• Improve our website, products, and marketing through analytics.
   

• Prevent fraud and comply with legal obligations.
   

3. Legal bases for processing (where applicable)

• Performance of a contract (fulfilling orders).
   

• Consent (marketing communications, cookies where required).
   

• Legitimate interests (fraud prevention, improving services).
   

• Legal compliance.
   

4. Sharing & disclosure

We may share information with:

• Service providers who perform services on our behalf (payment processors, shippers, IT hosts, marketing platforms).
   

• Contractors and installers necessary to fulfill orders.
   

• Legal authorities or others if required by law or to protect rights, safety, or property.
   

• Successors in interest (e.g., in a merger or sale of assets).
   

We require third parties to protect personal data and only process it for our purposes.
 

5. Cookies & tracking

We use cookies and similar technologies for site functionality, analytics, and (with your consent where required) marketing. You can control cookie preferences by adjusting your browser settings or using the cookie controls on our site.

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6. Your rights & choices

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of personal data we hold about you.
   

• Correct or update inaccurate data.
   

• Request deletion or restriction of processing.
   

• Object to processing for direct marketing.
   

• Request data portability.
   

California residents may have additional rights under the CCPA/CPRA (e.g., right to opt-out of sale/sharing of personal information). To exercise rights, contact us at the address below or use the methods on our website. We may need to verify your identity before fulfilling requests.
 

7. Marketing communications

We will only send marketing messages where permitted by law or with your consent. You can opt out of promotional emails by following the “unsubscribe” link in any email or by contacting privacy@stormsafesteel.com.
 

8. Data retention

We retain personal data only as long as necessary to fulfill the purposes described (order support, warranty, legal compliance). Typical retention examples:

• Order and billing records: 7 years (for tax/financial compliance)
   

• Customer account information: while account is active + as needed for service/warranty
   

• Marketing data: until you opt out
   

9. Security

We implement administrative, technical, and physical safeguards designed to protect personal data. No system is perfectly secure; we cannot guarantee absolute security. If a data breach affects your information, we will notify you and authorities as required by law.
 

10. International transfers

Personal information may be transferred to, stored, and processed in countries other than your own. When we do so, we apply appropriate safeguards required by law.
 

11. Children

Our services are not directed to children under 18. We do not knowingly collect personal information from children under applicable age thresholds. If we learn we have collected such information, we will take steps to delete it.
 

12. Links to other sites

Our site may link to third-party websites. This Policy does not apply to those sites. We encourage you to read their privacy policies before providing personal data.
 

13. Changes to this policy

We may update this Privacy Policy. If changes are material, we will provide notice (e.g., posting a prominent notice or emailing affected users). The “Effective date” above reflects the latest version.
 

14. Contact us

For privacy questions, data requests, or to exercise your rights, contact:

Email: support@stormsafesteel.com
Call: 561-342-5555
Mail: StormSafe Steel, Attn: Privacy, 8480 Okeechobee Blvd, Suite 5, West Palm, FL, 33411